Skip to main content

They Didn’t Get It… And Other Rationalizations

There is no there, there. Gertrude Stein might as well been talking about technology pitches of all kinds and not Oakland (or the Oakland Raiders). I still hear the phrase, “they didn’t get it.” In fact I realize now that when someone says the phrase that the audience, person or whomever “does not get it” it really means in all likelihood the audience is not open for business on that topic.

Open for business. What a simple straightforward qualifier for any interaction predicated on a commerce taking place as the desired outcome. For those times where a person does not get there is a person or persons who are open for business on your topic. Let me explain.

Miscommunications are the standard as far as forms of communication in the tech business. Often the result is too much discussion generated on that take on a life of their own and simply never seemed to get resolved. Often both the sender of the message and the receiver cannot even agree on what it was they are talking about; see Definitional Specificity approach to communicating.


My take is simple; in order to effectively hav
e a complete communication cycle i.e. send-receive-understand-feedback-send-receive-understand, both parties need to have their lines open and need to be open for business on the particular issue that is “on the line.” Whoa, talk about clouds parting, open for business; come on in.

It works. One of the sales classes I teach is predicated on establishing if your target customer is in fact open for business to review, discuss, research, see, evaluate or otherwise engage on your solution. The results are remarkable. And this is a straightforward test. Is it of interest? Is this an area you are looking into?


Now purist may argue closed ended questions are a no-no. I disagree. There are millions of decision makers in companies of all sizes, and finding those that are “open for business” on your solution is the challenge. Anyone talking head can pitch; effective talking heads find a receptive audience and focus their efforts on working with them.

Comments

Popular posts from this blog

When the Details are the Devil

Nice turn of phrase and very appropriate for a client I am working with. The client is growing; in fact it is growing so fast it has decided to implement process to handle the growth. The process is so detailed that it is actually slowing growth and in some areas, forcing a decline in growth. So I was asked why. The why was very straightforward to discover. You have a sub-$10M company implementing the same process as a $3B company. Not only is the process decisioneered beyond rational thought, it is so complex that asking a single person to manage it is crippling. For example; When a company sells a product that adds onto or works with another product, infrastructure, or application the process should reflect the “aftermarket” nature of this business. Look at Home Depot. They do not sell houses, but they sell about every aftermarket part and piece for homes (and outside the home) you can imagine. And they make no bones about it. One does not go to home depot to re-engineer their house ...

Death of a Sales Team, One by One

While participating in a rather tedious discussion of the sales team effectiveness, well in this case its ineffectiveness, I heard the following; “They (meaning any sales person on the team) can just call on their contact network while we ramp lead gen.” Yikes. While the words stung my ex-sales person ears I thought there has to be an “ism” for this start up phenomena. That is a start up hires a salesperson who has a strong Rolodex and expects them to generate business from this Rolodex as a means to ramp to quota while the company gets its marketing house in order. The inevitable end result is the salesperson exhausts his or her contact database and ends up on a PIP (Performance Improvement Plan) and then is let go for under achieving. Then it hit me; Rolodeath. This is the “ism” I am looking for to describe this group think outcome. Imminent death for a salesperson occurs by allowing them to exhaust their personal network with no real lead gen in sight. Anyone? Buehler?

Masterebate

This is the second time. Fool me once shame on me, fool me twice I am a pathetic loser like Harry in D&D. Now I am not one of the silicon valley intellectual, financial, and cultural elite. How do I know this? Because they stopped calling me back. Yup moved on to the next level and here I sit in the baby pool awash with other people’s… Apologies that one got away from me. That is another post entirely. So here I sit looking for the following items because Canon will graciously: “…(might) may be able to resubmit your request for processing if you are able to provide copies of your submission information. If you have retained a copy of your disclaimer page in lieu of the UPC, you may fax them to the number at the end of this email, or mail them to us at: Mailing address: Canada: Customer Service Department PO Box 979 Fonthill, ON L0S 1E0 USA: Customer Service Department PO Box 52901 Phoenix, AZ 85072 If you wish, you can also send your documents via email as a...