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Showing posts with the label The Customer Wolf Pack

The Customer Wolf Pack

Back and in the mix again after a week in the beautiful pacific NW including a 4 day stay at the Lake Crescent Lodge. In a wired world I have put off getting any type of mobile email device. I did however get a customer call on Sunday (September 2) and took a conference call lakeside. The quiet was unsettling and I am sure the local wildlife now knows quite a bit about data discovery and recovery. Now, one issue I dealt with last week relates to negotiation. I swear it is the fourth or fifth time I heard a potential customer say, “We need you be here (insert huge discount here)” as we do not have enough money in the budget.” Being the Chief Perspective Officer I was asked to consult on this call (the lakeside call) and found an interesting customer behavior that appeared to be a mystery to many sales people. This customer is well described in the book, “The Wisdom of Wolves: Nature's Way to Organizational Success,” by Twyman Towery who obviously has a name that sounds like he is ...