Skip to main content

Incompetent Technical Persistence

This is a beautiful thing for your competition to be doing in the market. This mostly applies to start ups who are exploiting a gap in platform player’s offering where the gap is most likely going to be closed but not anytime (2-3 years) soon. And in fact it may technically infeasible (de-feasible?) to do so with their current organization, architecture and IP.

During a sales training on competitive positioning in a complex selling situation for a emerging start up in the enterprise software space two issues stood out; one is sales is not that complex if you are talking to the right person(s), second if your product is a superior solution how do you demonstrate this fact to the potential customer?

After an hour or so of the usual our product does X better than theirs, and customers pick us because of X,Y, and Z it occurred to me. A number of platform players continue down the path of Incompetent Technical Persistence because they have to. What does Incompetent Technical Persistence mean?

For example you have an application that runs really well with and adds dramatic value to a platform vendor’s application. The platform vendor is trying to engineer your application into a commoditized feature, but realistically and known only to you, they are going about it the wrong way. But the platform player persists. The build, release updates, iterate, add a feature, iterate, break it with an update, lose a few marquis accounts to you, complain to you that you need to “work more closely together,” ask for your input on features and functions, iterate, lose, release and complain. This is Incompetent Technical Persistence.


After this “ism” hit me I looked at a number of client’s applications where they are afraid the platform vendor will run them over, but they need not worry. In fact I would encourage them to follow the advice of Napoleon Bonaparte (paraphrasing here);

“Never interrupt your enemy when he is making a mistake.”

Incompetent Technical Persistence creates opportunity, it is near impossible to engineer your way out of as each misstep causes more and more issues farther down the dev road that they do not know yet. In fact one effective preso I saw actually graphed the platform player’s iterations and subsequent reiterations in their drive for mediocrity. This is powerful stuff to show that Incompetent Technical Persistence is a huge risk factor to IT infrastructure. As the customer hopes and trust the platform player to “get there,” and yes these people still exist, a visual reminder of the abject failure of delivering a key functional component will put the entire platform success at risk speaks to a tangible solution.


Comments

Popular posts from this blog

BOP, MOP and Stop Negotiations

One of the clients I worked with wanted a refresher course on negotiation. And not the full page ad like you see in the airline magazines next to the ad for; “even cheaper and just as effective” noise cancelling headphones. They specifically asked for a catchy outline that sales people can even remember. So I negotiated a fee and introduced them to the BOP, MOP and STOP method. Now I am not a negotiating expert but have negotiated comprehensive agreements with HP, Boeing, Intel, Fannie Mae, Lockheed Martin, etc. So I get it. Here is the mindset I proffered to be taken into every negotiation; BOP; is defined as the Best Outcome Possible, highest price paid for the product/service one can conceive to be realistic under perfect circumstances. MOP; is the Minimal Outcome Possible or the lowest price you will accept for your product and service in a negotiated agreement. STOP; is any number below MOP that is unacceptable value and you walk away from the negotiation. Now I purposefully omitt...

Death of a Sales Team, One by One

While participating in a rather tedious discussion of the sales team effectiveness, well in this case its ineffectiveness, I heard the following; “They (meaning any sales person on the team) can just call on their contact network while we ramp lead gen.” Yikes. While the words stung my ex-sales person ears I thought there has to be an “ism” for this start up phenomena. That is a start up hires a salesperson who has a strong Rolodex and expects them to generate business from this Rolodex as a means to ramp to quota while the company gets its marketing house in order. The inevitable end result is the salesperson exhausts his or her contact database and ends up on a PIP (Performance Improvement Plan) and then is let go for under achieving. Then it hit me; Rolodeath. This is the “ism” I am looking for to describe this group think outcome. Imminent death for a salesperson occurs by allowing them to exhaust their personal network with no real lead gen in sight. Anyone? Buehler?

The Weekly Sales Call Part II

Okay I have to come clean after being called out by an alert reader. I left out two events unique to myself at a sales kickoff. So in the interest of surfacing repressed memories here goes; I spilled a bottle of Corona on the wife of the then CEO soaking her whomptillion dollar silk shawl. The upside of this was she handled this with grace and aplomb and I was not fired. The CEO did joke after she got back from cleaning up, “So what did you do after you worked at (withheld) ?” Second was during the sales award ceremony I was called up as one of the top 3 reps (I was #3 out of 150) to receive my award. This company was bit different as there were many more (about 2 to 1) saleswomen then men. The VP of WW Operations was taking a wide interpretation of the obligatory handshake and kissing all the women on the cheek. So when I accepted my award, yes, I planted one on his cheek. That got the crowd going. The net result? I was promoted. Also the CEO would send me notes via internal company m...